Contact

Contact Hemptique today for product availability as well as the latest information on the best all natural products for crafting, gardening, and more.
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Phone Number
1-760-602-4864
Sales ext. 403 & 405
Shipping ext. 406
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Location
1351 Distribution Way #9
Vista, CA 92081
USA

Wholesale

If you are interested in becoming a Hemptique Wholesale Customer contact us at [email protected].
One of our expert Account Managers will be able to assist you!

Frequently Asked Questions

How soon do you ship orders?
Every effort is made to ship domestic orders within 2 business days. International and wholesale orders may vary based on location and quantity of the products.
How does Hemptique ship?
Hemptique will ship the most economical way possible for your order. If you require something faster please inform your account rep when your order is placed. There may be an increased shipping charges for more expedient shipping.
How can I change quantities or cancel an item in my order?
Please contact your account rep by phone and/or email ASAP. If the order has not been sent to shipping we may be able to retrieve it and make the changes.
My order never arrived.
Every order is unique and therefore can run into its on unique issues. Please contact our office and confirm that your order has the correct information. We will go from there.
An item is missing from my shipment.
Every order is unique and therefore can run into its on unique issues. Please contact our office and confirm that your order has the correct information. We will go from there.
I received the wrong product. What now?
Please contact our office ASAP so that we can figure out the best way to handle this for you.
What is your return policy?
Items may be returned to be exchanged or refunded within 30 days of purchase. Buyer pays for return shipping unless Item is found defective through manufacturing or considered a "factory defect".  Consider that our products are mostly handmade and may have color and size variances depending on which product.  Its the beauty of hemp, one may not be exactly the same as the other.  Please contact our office at (760) 602-4864 as soon as possible to handle the exchange process.

Return Policy

Returns
Items may be returned to be exchanged or refunded within 30 days of purchase. Buyer pays for return shipping unless Item is found defective through manufacturing or considered a “factory defect”. Consider that our products are mostly handmade and may have color and size variances depending on which product. Its the beauty of hemp, one may not be exactly the same as the other. Please contact our office at (760) 602-4864 as soon as possible to handle the exchange process.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Return shipping
To return your product, send to: 1351 Distribution Way #9, Vista CA 92081

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

International Orders

Customs brokerage and import fees and taxes for International buyers
The buyer is responsible for paying their respective country’s customs brokerage and import-related fees.